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Legal notice
The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.
Utopia Valley Terms and Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.
This does not affect your statutory rights as a consumer.
Utopia Valley contact details
Utopia Valley Concord House Grenville Place, Mill Hill NW7 3SA. United Kingdom.
You can telephone on 02089526729
If you have any complaints about our service or any goods or services you purchase from us please contact franc.tembra@utopiavalley.com or write to the address above
Purchasing from us
To purchase from us you must be over 18.
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. VAT will be charged on all prices (including carriage) at a rate of 17.5% .Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
Delivery
We aim to deliver goods to you within 2 days but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Complaints
It is our policy to exceed our customer expectations. In case we fail and you need to complain about our service, please email franc.tembra@utopiavalley.com or call Franc Tembra on 02089526729 and we will try to resolve your issue as quickly and easily as possible.
We will acknowledge all questions or queries within a maximum period of 48 hours.
Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 6 months (or longer if required by law) from the date of delivery.
Always inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option replace the goods or refund the price paid by you.
Other information you need to be aware of
A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future.
If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. However, we will only accept products for refund if they are faulty, damaged or products delivered in error within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused condition. Goods returned can not be re-sold due to Health and Safety. You must inform us in writing of your product defect within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us and we advise you to ensure the goods are adequately insured during any return journey.
This is important. Please read carefully
You have the right to cancel this contract due to faulty, damaged or products delivered in error without penalty. However, we will only accept damaged, faulty or products delivered in error for refund within 7 days of delivery, provided that the goods are unused and complete with all relevant packaging.
If you wish to contact our returns department, franc.tembra@utopiavalley.com or call 02089526729.
We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive the returned goods from you.
We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us within 7 days to the relevant address below and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.
Returns to:
Utopia Valley
Concord House
Grenville Place
Mill Hill
NW7 3SA
United Kingdom.
We advise you to print and keep safe a copy of these Terms and Conditions.
None of the above terms and conditions affect your statutory rights as a consumer.
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