About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@utopiavalley.com.

Our contact details:

Utopia Valley Ltd
Concorde House
Grenville Place
London
NW7 3SA
United Kingdom.
Making A Purchase Making a purchase could not be easier. Just browse our online selection of products, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch, Solo and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, post or over the Internet.
Shipping And Handling UK postage and packing is FREE.
For orders with delivery addresses outside of the UK we calculate the cost of shipping/carriage according to the number of products you order and the overall weight.
Delivery Schedule We aim to process and ship your order within 24 hours of receipt.
Orders are sent by First Class Royal Mail and whilst the majority arrive within 1-2 days (international orders are generally received in less than 10 days) we cannot be responsible for unanticipated delays by the postal services. If for some reason we are unable to process your order right away then we will e-mail or telephone you.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Should any of our products not meet the high standard you would expect from us please let us know either by emailing penelope.walters@utopiavalley.com or calling 0870 609 1280
Reaching Us If you need to reach us, please email us at info@utopiavalley.com. Alternatively, you can call on 0870 609 1280 (International +44 7971 984 851) or write to us at Concorde House, Grenville Place, London NW7 3SA, United Kingdom.
Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We will only accept damaged or faulty products, or those delivered in error, for refund if you notify us within 7 days of delivery, provided that the goods are unused and complete with all relevant packaging.
If you wish to contact our returns department please email: penelope.walters@utopiavalley.com or call 0870 609 1280